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Return Policy

This Return Policy sets out the terms and conditions for returning products purchased from our online store.

1. General Provisions

We strive to provide our customers with high-quality products and carefully inspect every order before it is shipped. If you notice any quality issues with the products you receive or have any questions, please contact us as soon as possible.

Returns are handled in accordance with the laws of the Republic of Lithuania and the applicable consumer protection regulations of the European Union.

2. Non-Returnable Products

The main products sold in our store are fabrics that are cut to the length selected by the customer.

Fabrics cut according to the customer's individual order are considered goods made to the consumer's specifications and therefore cannot be returned or exchanged, except where the product has a manufacturing defect or the customer has received the wrong item.

3. Product Inspection

Customers must inspect the product upon receipt before cutting, washing, ironing, sewing, or otherwise processing it.

Claims regarding product quality will not be accepted after the fabric has been cut, sewn, washed, ironed, dyed, or otherwise processed if the defect could have been identified during a normal inspection.

4. What Is Not Considered a Product Defect

The following are not considered product defects:

• Minor differences in fabric color caused by variations in screen color reproduction;

• Color differences between different fabric production batches;

• Characteristics of the fabric's structure, weave, or texture intended by the manufacturer;

• Permissible manufacturing tolerances that do not affect the intended use of the product;

• Technological marks or traces along the fabric selvage (edge) that do not affect the usability of the fabric.

5. Returns of Defective Products

If you receive a product with a manufacturing defect or the wrong item was shipped, please contact us within 14 calendar days of receiving your order.

When submitting a claim, please provide:

• Your order number;

• A description of the issue;

• Clear photographs showing the defect.

If necessary, the Seller may request that the product be returned for quality assessment.

If it is confirmed that the product is defective or that an order fulfillment error occurred, the customer may be offered one of the following remedies:

• Replacement of the product with a new one;

• A full refund of the purchase price;

• A partial refund, subject to mutual agreement between the parties.

6. Refunds

Refunds will be issued using the same payment method that was used for the original purchase unless otherwise agreed by both parties.

Refunds will be processed within the time limits established by applicable law after the basis for the return has been confirmed.

7. Return Shipping Costs

If a product is returned due to a manufacturing defect or an error made by the Seller, the Seller will cover the return shipping costs.

In all other cases, the Customer is responsible for the return shipping costs unless otherwise required by applicable law.

8. Contact Information

For returns or product claims, please contact us:

Email: uabtreviras@gmail.com

Phone: +370 687 37661

To help us process your request more quickly, please include your order number and, if your claim concerns product quality, attach photographs of the product.